Jannette Ornelas

Senior CSR & Audit Resolution Advocate

Certifications: State of Texas Property and Casualty Insurance Licensed

Jannette Ornelas

Senior CSR & Audit Resolution Advocate

About Jannette Ornelas:

Jannette has joined our team and looks forward to helping you with all your commercial insurance needs. A veteran of the industry, she has all the experience that you've come to expect from dealing with an insurance expert. With just a simple call, Jannette can help you make the changes to your insurance policy that your company needs to keep it accurate and active. She's one of the reasons we can confidently say that "We make insurance simple!"

Jannette has joined our team and looks forward to helping you with all your commercial insurance needs.

Customers love working with Jannette Ornelas

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karla loya

Fort Worth, TX

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I JUST STARTED MY BUSINESS AND HAD NO CLUE WHAT TYPE OF COVERAGE TO EVEN ASK FOR... JANNETTE NOT ONLY WAS NICE AND PROFESSIONAL BUT SHE ALSO KNEW EXACTLY WHAT I NEEDED AND MORE... SHE TOOK THE TIME TO TEACH ME ABOUT MY BUSINESS AND THE COVERAGE I NEEDED... THANK YOU AGAIN!!!

Iris O

Fort Worth, TX

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Jannette took care of my policy’s issues and set it up so they’d be prevented in the future, great customer service!

Iris O

Fort Worth, TX

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Jannette took care of my policy’s issues and set it up so they’d be prevented in the future, great customer service!

Ruby T

El Paso, TX

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Jeannette Ornelas,Senior Audits Resolution Advocate, made me feel so welcomed when I called for a quote. She is very polite and knowledgeable of the company she works for. She made me feel at ease. I would highly recommend you contact her for your insurance needs.

Ruby T

El Paso, TX

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Candelario O

Garland, TX

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Jannette helped me tailor my insurance to fit my budget and my requirements. Her excellent communication skills and professionalism made my experience memorable. Highly recommend. Thank you so much!

Candelario O

Garland, TX

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Jannette helped me tailor my insurance to fit my budget and my requirements. Her excellent communication skills and professionalism made my experience memorable. Highly recommend. Thank you so much!

Sam Flores

San Antonio, TX

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I have never been more impressed with the knowledge, professionalism, guidance and expertise of any other agency more than this place!!! Jannette was able to guide me and help me protect my company from risks and exposures that I didn't even realize we're right in front of me!! Thank you Jannette and the entire Team at Quote Texas Insurance!!! If you are looking for a one stop shop for all you insurance needs for your business, this is your place!

rocio g

Fort Worth, TX

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It was a pleasure speaking with Claudia. She listened to my needs and was very patient with all my questions and concerns. She explained everything so well and was able to help me make the best decision for me and my family. I will recommend her to all my friends and fam.I will also like to mention Jannette, Connie and Dani. They were so friendly and made me feel welcomed even after all my frequent phonecalls.

dennisse perez

El Paso, TX

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Jannette has help us a lot with everything we have asked her, she is really quick with the paperwork. I really recommend her. She will do her best to give you an awesome customer service. We love working with her

dennisse perez

El Paso, TX

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Abigail Bracamontes

Lubbock, TX

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I received ABOVE & BEYOND service from Jannette!! She was extremely helpful, I was blown away by how easy and fast the process was. I highly recommend her, you can tell she really loves helping people!! I’m so happy with my experience & look forward to doing business again in the future!

Abigail Bracamontes

Lubbock, TX

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Mandy M

McKinney, TX

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Hudson Ramsey got us set up with the best RMP insurance policy, he was kind, helpful and quick to respond when I had questions. Janette Ornealas is in service, I needed to get into the client center and add something to my COI, she walked me through it and showed me how to take advantage of what the center offered so I can make changes and updates on my own! She was very kind and attentive. I would recommend this company to anyone looking!

Madison McCoy

Arlington, TX

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I worked with Jeanette, and she was super professional and so much help! I recommend her 1000%

Ana Lara

Corpus Christi, TX

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Janette was awesome! I hate dealing with insurance stuff but my experience was smooth and stress free. Thanks!!

Ana Lara

Corpus Christi, TX

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Janette was awesome! I hate dealing with insurance stuff but my experience was smooth and stress free. Thanks!!

Mario M

El Paso, TX

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Our plumbing company has been with Quote Texas for almost 10 years now and they have been the most kind and patient people on earth! These reviews speak for themselves! Janette is our agent, she is so sweet and always ready to lend her helping hand. :)

Mario M

El Paso, TX

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Crystal Perez

Pasadena, TX

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Once again I had to help my parents on their policy, and I called in and Jannette helped me assist my parents in adding coverages to their policies. Super helpful and always friendly!

Alonzo Cano

El Paso, TX

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I worked with Janette, let me start by saying she watched out for me and gave me different options that were customizable to my needs. She made sure I was covered under any circumstance that the future may hold. HIGHLY RECOMMEND!!!

Alonzo Cano

El Paso, TX

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Crystal Perez

Pasadena, TX

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Once again I had to help my parents on their policy, and I called in and Jannette helped me assist my parents in adding coverages to their policies. Super helpful and always friendly!

Alondra Nunez

Dallas, TX

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Jannette is so professional and helpful!

Alondra Nunez

Dallas, TX

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Jannette is so professional and helpful!

Samuel Flores

Frisco, TX

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In and out in a flash. Janette was extremely knowledgeable and helpful. Thank you so much.

Ed L.

Irving, TX

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These last few months I have needed to make a few changes in both my home and car insurance. Jannette was always there to help with whatever I needed. And Baylie (and Kasey) helped me get the right car insurance. They were all very friendly and I really appreciate everything they helped me with.

Felipe Hernandez

El Paso, TX

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One of the things I hate most is dealing with insurance providers but Jannette made my experience amazing. She was so knowledgeable and patient with all questions I had. She went above and beyond to make sure that I understood all the information that she provided me with. I genuinely appreciate the level of customer service and comfort that I received. I will definitely be recommending this office and Jannette to my friends and family.

Felipe Hernandez

El Paso, TX

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Jodi Strickland

Plano, TX

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I started using Quote Texas in 2018. They have always taken care of me and all my commercial insurance needs. Im hard to reach and they always find a way to make sure I’m aware of everything going on and renewals. They’ve recently updated their software to have a client Portal which makes everything so easy to manage. Jannette walked me through setting up/using the client portal and she was so great! She was very thorough and answered all my silly questions! We would definitely recommend Quote Texas!

Jodi Strickland

Plano, TX

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Ana Portillo

San Antonio, TX

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I can’t say enough great things about this agency! Jannette made me feel like she really cares and will go above and beyond to take care of me. I would definitely recommend Jannette to all my friends and family!

Ana Portillo

San Antonio, TX

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Terra Roberts

Laredo, TX

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Jannette Ornelas is a life saver! She was able to help out my husband and I who own a small plumbing business, on a Friday afternoon, with no issues at all!! We really love this company and have been with them for 5-6 years and have had the best customer service! Thank you!

Terra Roberts

Laredo, TX

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big o sat

Houston, TX

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Awesome customer service from Kasey and Jeanette, speechless!!!

Brenda Lee

Houston, TX

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Great customer service from Ms. Jannette Ornelas. Truly appreciate all the help with the quote and options available for my home and auto insurance. Truly recommend for anyone looking for a reasonable quote and excellent customer service!

Jon Gomez

Arlington, TX

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I always receive great service from Jannette.

Kevin Sandoval (theaveragekidd

Plano, TX

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Good service!!! Jannette was very helpful and patient with us! 10/10 would come back!

Abby B.

Fort Worth, TX

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This is an amazing company with even better employees, they undercut my existing costs from my cars to my apartment insurance. I’m very impressed with Jannette’s ability to have the knowledge to help my needs and the ease of getting everything transferred to Quote Texas Insurance. Thank you for making me feel valued!

Zahira Nunez

Austin, TX

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Thank you Jannette for always answering my questions and concerns, I recommend her to all my friends and family

Crystal Perez

Arlington, TX

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I called in for some help on my parents policy and Jannette was so helpful! Super friendly and knew what I meant even though I did not!

Rio

Amarillo, TX

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I had good customer service with quote Texas. Ms. Jannett Ornelas was very helpful and answered my questions.

Jamie Ornelas

Frisco, TX

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Greatest Customer Service! Thank You Jannette for your quick response and diligence in assisting me! We truly need more people like you in the Insurance Industry!

Richard Ribble

Pasadena, TX

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As a growing business Quote Texas always has us covered. The staff is Professional and Quick to respond. Any questions or concerns are always answered with explanations and patience. Quote Texas Team...... DR HVAC Services, LLC thanks you for your 5 star service.

armand w fourton

El Paso, TX

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Jennette and the whole team at quote texas insurance have been professional and helpful at all times.

Dominick Hernandez

Fort Worth, TX

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This was my first time doing insurance by myself, and Jannette was super kind and patient about the whole process no matter how many questions I had she was more than willing to answer.

Giselle Flores

Fort Worth, TX

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Very happy with Quote Texas Insurance! This was my first time doing insurance by myself, and Jeanette was able to guide me through to an agent. She was very friendly and kind, within a 5 minute call I was saving money with my apartment insurance, I quickly moved my cars and will keep moving everything with this company! The service was swift, friendly, and knowledgeable. Thank you for your hard work Quote Texas Insurance!

Faustino Cruz

San Antonio, TX

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Thank You Jannette for all your help and professionalism!

Jobs Completed by Jannette Ornelas

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Business Conglomerate

Corpus Christi, TX

January 26, 2024

The customer's workers comp policy was at risk due to a past due audit and impending cancellation. I directly engaged with the certificate holder to clarify requirements and expedited the endorsement process. The customer was surprised and thankful for the proactive and timely resolution. Jannette, with Quote Texas Insurance

HVAC Services

Friendswood, TX

January 24, 2024

The new customer was frustrated by delays in obtaining Certificates of Insurance necessary for their 24/7/365 operations. I introduced and trained them on using our client center for immediate certificate access. They were impressed with the tool and how it streamlined their operations. Jannette, with Quote Texas Insurance

Roofing Services

Grand Prairie, TX

January 23, 2024

The customer faced an audit that generated additional premium they couldn't afford, risking policy cancellation. I arranged an installment plan with the carrier, allowing them to manage payments while keeping their policy active. The customer was very grateful for the unexpected solution that kept their insurance in place. Jannette, with Quote Texas Insurance

Roofing Services

The Woodlands, TX

January 23, 2024

The customer was faced with a substantial additional premium from an audit, threatening their policy and financial stability. I secured a flexible payment plan and provided guidance on managing costs with subcontractors. The customer appreciated the educational advice and the financial relief from potential collections. Jannette, with Quote Texas Insurance

Plumbing Services

San Marcos, TX

January 23, 2024

The customer struggled with an installment payment, increasing their financial stress during the holiday season. I negotiated with the billing department to defer a payment, easing their financial burden. The customer was thankful for the compassion shown during a challenging time. Jannette, with Quote Texas Insurance

Environmental Consulting or Services

Haltom City, TX

November 30, 2023

The customer faced a large audit invoice that he could not settle at once. I arranged for an installment plan with the carrier, helping him manage payments without his policy going to collections. He was impressed and grateful for the support despite no longer being an active customer. Jannette, with Quote Texas Insurance

Publishing Industry

Lewisville, TX

November 30, 2023

The customer was upset, believing there had been a mistake with his policy's access settings. I calmed him down, secured his account, and reassured him of his exclusive access. He transitioned from angry to pleased and even inquired about additional insurance services. Jannette, with Quote Texas Insurance

Construction Company

Texarkana, TX

November 18, 2023

Recognizing the urgency, I arranged an installment plan with the auditing carrier for the audit invoice, separate from their regular payments, making it more manageable for the customer. This solution kept their policy active, prevented the invoice from going to collections, and was key in retaining them as a client for over 10 years. The customer appreciated our efforts to accommodate their needs, underscoring our dedication to exceptional client service. Best, Jannette, Insurance Agent at Quote Texas Insurance

Private Client

El Paso, TX

November 17, 2023

I advised the customer to inspect his roof for potential hail damage, crucial for deciding on filing a claim. Meanwhile, I recommended temporarily excluding the roof from the policy while we sought a permanent solution. The customer appreciated the support and effort in helping assess the damage. Such cases highlight the importance of offering knowledgeable and caring guidance to our clients. Best, Jannette, Insurance Agent at Quote Texas Insurance

Consultant

Sherman, TX

November 16, 2023

There was an error with the VIN identification on the customer's vehicle policy. I helped locate the VIN on the vehicle to correct the error, ensuring his policy wasn't canceled. He expressed profound gratitude and reminded me of the value of each day. Jannette, with Quote Texas Insurance

Mechanical Services

Edinburg, TX

November 16, 2023

The customer faced a large revised audit invoice they couldn't pay at once. I arranged an installment plan with the auditor, which kept their policy active and prevented debt collection issues. The customer was surprised and grateful for the exceptional support. Jannette, with Quote Texas Insurance

Plumbing Contractor

Fort Worth, TX

November 16, 2023

I guided the customer to check the VIN on the dashboard. Although this too was blurry and damaged, together we managed to decipher it. This effort saved the client from the hassle of further investigations to find the correct VIN and, importantly, prevented their policy from being cancelled. The client's response was heartwarming. He was extremely kind and grateful, reminding me that every day is a blessing and affirming my value as a person. Moments like these, where I can make a real difference in someone's day, are truly rewarding. Best, Jannette, Insurance Agent at Quote Texas Insurance

Consultant

Richardson, TX

November 16, 2023

The client's home policy was at risk of non-renewal due to roof condition issues. I advised an inspection for potential hail damage and discussed interim solutions. He was appreciative of the thorough guidance and the effort to assess claim validity. Jannette, with Quote Texas Insurance

Billing Issue Resolved

November 15, 2023

I approached the situation with a focus on clarity and support. I explained to the client that if indeed we owed them a refund, I was more than willing to help secure it. However, to move forward, I needed them to provide me with their bank statement showing any instances of double payment. This was essential for me to present a valid case to our accounting department. After our conversation, the client's perspective shifted. They recognized that I was genuinely on their side, committed to finding solutions and addressing their concerns. This understanding helped dissolve any tension and allowed us to work together more effectively. Best, Jannette, Insurance Agent at Quote Texas Insurance

Moving Company

November 8, 2023

I helped him to get a special report that would show the mistakes and we could use it to prove to the insurance company that the record was wrong. This wasn't a quick fix, but it was the best way to start solving the problem. The customer was really thankful for the help. Even though it wasn't fixed right away, he was glad to have a plan. This is what my job at Quote Texas Insurance is all about - helping people solve their insurance problems. It feels good to make a difference for someone. Best, Jannette, Insurance Agent at Quote Texas Insurance

Drilling Services

Pflugerville, TX

November 7, 2023

The client needed help reducing an audit total and arranging an installment payment plan. I engaged with the audits department to revise the total and coordinated with billing to set up an installment plan. The customer was impressed by my ability to navigate the process and maintain their current workers' comp policy. Jannette, with Quote Texas Insurance

Directional Drilling Company

Arlington, TX

November 7, 2023

They needed help lowering their audit total and arranging an installment plan. I got in touch with the audits department, worked on revising the audit, and then coordinated with billing to set up a suitable installment plan. The client was really happy with how I handled everything. They appreciated my skills in managing the audit process and setting up a plan that allowed them to keep their workers' comp policy. Helping them in this way was a great reminder of the value of our work. Best, Jannette, Insurance Agent at Quote Texas Insurance

Resurfacing Contractor

Austin, TX

November 6, 2023

I took it upon myself to dig into the details of this audit. I went through the data carefully and directly contacted the auditors and underwriters to have the entire audit re-examined. My goal was to clarify any discrepancies and ensure our client wasn't unfairly charged. After a thorough review and several discussions, I managed to get the audit amount significantly reduced – from a staggering $21,608.00 down to just $297.00. The customer's reaction was one of absolute shock and joy. She was extremely grateful for the effort and the outcome. Because of this, she decided to continue using our services at Quote Texas Insurance for all her sub-contractors' insurance needs. It was a demanding task, but moments like these are why I love my job. Helping clients navigate through complex issues and seeing their relief and happiness is incredibly rewarding. Best, Jannette, Insurance Agent at Quote Texas Insurance

Moving and Relocation Services

Waco, TX

November 6, 2023

The customer needed help removing inaccuracies from their driving record that were affecting their insurance. I guided the customer to obtain a LexisNexis report, which we used to correct the errors with the insurance carrier. The customer was extremely grateful for the guidance, appreciating the path to a resolution. Jannette, with Quote Texas Insurance

Resurfacing Contractor

Huntsville, TX

November 6, 2023

The client faced an unusually high audit charge due to subcontractor policies already in place. I personally reviewed the audit data, collaborated with auditors and underwriters, and successfully adjusted the charge from $21,608 down to $297. The client was absolutely shocked and joyous, and remains a loyal customer for all subcontractor insurance needs. Jannette, with Quote Texas Insurance

Residential and Commercial Construction

Fort Worth, TX

September 22, 2023

They were looking for advice on how to proceed with a potential claim. They were not at fault, but someone was trying to file a claim on their insurance. While I’m not a lawyer or an insurance adjuster, but I was able to help them make an educated decision on how best to proceed and to protect themselves throughout the claims process.

Fire and Security Company

Katy, TX

September 22, 2023

This insured reached out to me requesting help getting their coverage's to meet requirements for a new vendor. We reviewed the policies and were able to get them into compliance and the certificate approved the same day. This allowed them to begin work for the contract without any issues.

Private Client

Brenham, TX

September 18, 2023

She had very specific additional insured endorsements and policy contract requirements that she needed help with. We were able to help with the specific additional insured endorsements and policy contract requirements that she needed help with. I was able to use my past experience and expertise to analyze the contract requirements. She was in talks with other agents as well but was not able to find another who was able to get the specific additional insured endorsement required by the contract. But thanks to Quote Texas Insurance she was able to find exactly what she needed!

Commercial Auto

Houston, TX

She has a General Liability Policy with us that is coming up for renewal. Her vendors request proof of her renewed insurance a month in advance! And with the wait time to receive printed policy copies and new policy numbers, getting all that proof of insurance out so far in advance of the renewal date itself can be tricky! However, she was able to contact me to make her renewal payment and have all of her renewal certificates sent out the same day she requested them- 20 days before the policy was supposed to renew! She was relieved to have those taken off her plate so that she could focus on running her business.

Reviews from Our Satisfied Customers

Once again I had to help my parents on their policy, and I called in and Jannette helped me assist my parents in adding coverages to their policies. Super helpful and always friendly!

Crystal Perez

I worked with Janette, let me start by saying she watched out for me and gave me different options that were customizable to my needs. She made sure I was covered under any circumstance that the future may hold.

Alonzo Cano

Quote Texas insurance was pretty good to me. Got great customer service and they followed up with any questions I had. Better prices than what I was able to find online or any other place. 10/10 would recommend for just the service for at least a quote.

Kevin Meza

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