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Dani Darden
Account Service Consultant
Dani Darden
Account Service Consultant
About Dani Darden:
Dani Darden takes delight in spending quality time with her kiddo, embracing the opportunity to learn new skills, and relishing outdoor activities. Throughout her career, Dani has been extensively involved in the realm of customer service, where her passion lies in assisting people to overcome any challenges they encounter. Her commitment to providing exceptional customer service has been a hallmark of her professional journey, and she takes pride in being a dependable resource for those seeking solutions to their needs. With a strong belief in teamwork, Dani looks forward to collaborating with her colleagues to achieve remarkable accomplishments together.
Customers love working with Dani Darden
See AllJobs Completed by Dani Darden
See AllAustin, TX
December 13, 2024
A plumbing services business in Austin needed to complete forms for Progressive to avoid policy cancellation. Dani called the customer and walked them through the easiest way to get the forms signed. The customer was satisfied and promptly took care of the necessary forms.
Houston, TX
December 6, 2024
A plumbing services business in Houston needed to make changes to their policy for an upcoming renewal to help lower the price. Dani reviewed all the vehicles and drivers on the policy with the client, helping them identify which ones to keep and which to remove. The client was happy with the adjustments, as it helped save money on their upcoming renewal.
Houston, TX
September 6, 2024
A business in Houston started a job that required a complex certificate with endorsements and new policies. Connie worked with the insured, certificate holder, carriers, and a senior agent to secure the necessary coverages and waive certain coverages to avoid high costs. The client was relieved to save both money and time in the process.
Houston, TX
September 6, 2024
An environmental business in Houston was unhappy with the premium increase at renewal and was considering cancellation. Dani informed the client that they could reshop the policy to try and lower the premium. The client appreciated the option and agreed to wait to hear from one of the senior agents.
Dallas, TX
September 6, 2024
A property management business in Dallas had an inspection that revealed several issues needing fixes. The client's limits needed to be raised, and they were confused about what steps to take. Dani contacted the carrier to determine exactly what was needed to address the issues and make the process as smooth as possible for the client. She then informed the client of the necessary steps. The client was ecstatic that the process was simple and painless, signed the documents, made the payment, and was very happy to have everything resolved.
Fort Worth, TX
September 6, 2024
A remodeling business in Fort Worth was unhappy with their renewal premium. Dani informed the client that the policy could be reshot, assigned the task to a senior agent, and they were able to lower the premium. The client was happy with the reduced premium and has since been rewritten with The Hartford.
Houston, TX
September 5, 2024
A plumbing services business in Houston needed to know the cost of adding two drivers to their policy. Dani quickly provided the quote within the hour. The client was very happy with the fast response and proceeded with the policy change.
Houston, TX
September 4, 2024
A plumbing services business in Houston had an incident and needed to file a claim, but was not getting any traction. Connie worked with the client and the claims department to get answers and move the claim forward. The client was grateful for the assistance and relieved to see progress on the claim.
El Paso, TX
September 3, 2024
A construction services business in El Paso wanted to cancel their policy due to the high renewal price. Dani called the client to verify their reason for cancellation and informed them that the policy could be reshot to potentially lower the cost. The client agreed to allow Dani to shop the policy instead of proceeding with the cancellation.
Port Lavaca, TX
July 5, 2024
A plumbing services business in Port Lavaca needed to make changes to their policy, but the carrier had it locked. Dani contacted the carrier to determine what was needed to unlock the policy, sent the required information to the client for signatures, and successfully unlocked the policy to make the necessary changes. The client thanked Dani for working so hard and quickly to resolve the issue and was very happy with the outcome.
Stephenville, TX
June 26, 2024
A property management business in Stephenville needed a certificate listing a loss payee, but the loss payee was not currently on the policy. Dani contacted the carrier to add the loss payee to the policy, then processed and sent out the certificate. The client was happy with the quick resolution and expressed their thanks.
Kerrville, TX
June 20, 2024
A business in Kerrville needed a certificate to add rented or leased equipment to their general liability policy. Connie attempted to add the coverage to the general liability but was unable to do so. She then referred the client to a senior agent to quote an equipment policy. The client was initially frustrated with the cert holder but appreciated Connie's clear explanation of the process and how it was being addressed.
Houston, TX
May 30, 2024
A mechanical business in Houston was confused about the need for a commercial auto policy instead of a personal policy for their truck. Dani explained that while a work truck could be included on a personal policy, coverage might be denied if the truck was involved in an accident while being used for business purposes. The client appreciated the clarification, understood the reasoning, and agreed to let the team quote a commercial auto policy.
San Antonio, TX
May 3, 2024
A plumbing company in San Antonio was struggling to access their insurance certificate, which was causing delays. Dani provided immediate assistance over the phone, guiding the customer through the Client Center. She reshared the certificate and helped them successfully retrieve it. The customer was pleased with the efficient support and expressed gratitude.
Corpus Christi, TX
March 25, 2024
The customer had a policy renewal upcoming and wanted to consolidate his insurance coverage. After discussing his current commercial auto policy, I offered to quote or move his existing policy to us for easier management. He was pleased with the option to have all his policies in one place, expressing readiness to proceed regardless of the cost comparison. Dani, with Quote Texas Insurance
Fort Woth, TX
March 12, 2024
The customer wanted his upcoming renewal reshopped due to concerns about rate increases. I confirmed we could reshop his policy and also discussed adding commercial auto, which he was interested in exploring further. He was happy with the proactive service and the additional coverage options provided. Dani, with Quote Texas Insurance
Garland, TX
March 12, 2024
The customer's payment was late due to a check that likely got lost in the mail. After discovering the issue, I suggested canceling the check and facilitated a phone payment directly with the carrier. The customer was happy to quickly resolve the issue and prevent policy cancellation. Dani, with Quote Texas Insurance
Corpus Christi, TX
March 11, 2024
The client was approached about a renewal, and I noticed opportunities to potentially enhance their coverage and pricing. After offering to requote his policies, the client was interested in seeing if we could improve his rates. He was eager to receive the quotes. Dani, with Quote Texas Insurance
Euless, TX
March 11, 2024
The customer was concerned that their payment check might not have arrived on time. After confirming receipt of the check, I offered to assist in setting up auto pay or continuing with manual payments. The customer appreciated the verification and opted to continue sending checks. Dani, with Quote Texas Insurance
Euless, TX
March 8, 2024
The customer was at risk of missing their first payment as they were not set up on ACH. I explained the benefits of ACH to avoid late fees, and we set it up together. The client was happy to have a reliable payment solution in place. Dani, with Quote Texas Insurance
Missouri City, TX
March 8, 2024
The customer needed to increase the limits on his auto policy. I expedited the process, sending forms and completing the update within 20 minutes. The customer was happy with the quick and effective service. Dani, with Quote Texas Insurance
Pearland, TX
February 9, 2024
The customer was unsure how to make their first payment and concerned about potential late fees. I suggested and set up auto-pay to ensure timely payments. The customer was happy with the ease and security this solution provided. Dani, with Quote Texas Insurance
McAllen, TX
February 9, 2024
The customer needed to remove a vehicle and add a new one to their policy. I quickly provided a quote for the new vehicle, collected the necessary signatures, and finalized the changes. The customer was very satisfied with the efficient service. Dani, with Quote Texas Insurance
DeSoto, TX
January 26, 2024
The customer required information on insurance coverage for a job outside the state. I quickly gathered the necessary information from underwriting to ensure the customer could accept the job confidently. They were very pleased with the prompt and helpful service. Dani, with Quote Texas Insurance
Spring, TX
January 25, 2024
The client needed to send two certificates but lacked the recipients' email addresses. After entering the data and distributing the certificates, I introduced the client to our client center. They were thrilled with the newfound ease of managing certificates. Dani, with Quote Texas Insurance
Galveston, TX
January 25, 2024
The customer was struggling with the payment portal and inquired about additional insurance savings. I assisted with the payment and offered a quote for a commercial auto policy, enhancing their satisfaction and engagement with our services. Dani, with Quote Texas Insurance
Atascocita, TX
January 25, 2024
The customer had difficulty accessing a needed certificate. I guided them through using the client center to manage their documents, which simplified their process and increased their satisfaction. Dani, with Quote Texas Insurance
Baytown, TX
January 24, 2024
The customer needed a quick vehicle swap on their auto and cargo policy. I expedited the process, which not only met their urgent need but also saved them money. They expressed great satisfaction with our responsive and efficient service. Dani, with Quote Texas Insurance
Amarillo, TX
January 24, 2024
The customer required an immediate addition of a vehicle to their policy. We quickly added the vehicle and during our conversation, discovered and addressed an additional need for a Business Owners Policy quote. The customer was very pleased with the swift and comprehensive service. Dani, with Quote Texas Insurance
Cedar Hill, TX
January 24, 2024
The customer was incurring excessive costs due to repeated late payment fees. I set up automatic payments for them, eliminating future late fees and saving them money. They were thankful for the simple solution that provided immediate financial relief. Dani, with Quote Texas Insurance
North Richland Hills, TX
January 16, 2024
The client needed help managing certificates and was interested in consolidating services. I suggested quoting workers comp with us for convenience and potential savings. The client was enthusiastic about the streamlined solution. Dani, with Quote Texas Insurance
Garland, TX
January 16, 2024
The customer had a misunderstanding about their payment setup. After clarifying with the carrier, I helped the customer set up automatic payments correctly. They were relieved and satisfied with the resolution. Dani, with Quote Texas Insurance
Killeen, TX
January 12, 2024
The customer continued to face late payment issues and was unsure about switching to automated payments. After discussing the benefits, the customer agreed to the change, appreciating the simplicity it would bring. They were glad to proceed with setting it up. Dani, with Quote Texas Insurance
Lubbock, TX
January 8, 2024
The customer faced recurring late payments and accumulating fees. I informed them about the impact of the fees and set up automated payments to prevent future issues. They appreciated understanding the cost savings and were glad to have the solution in place. Dani, with Quote Texas Insurance
Texas City, TX
January 8, 2024
The customer believed they were already enrolled in automated payments, but it was not set up. I resolved the misunderstanding by setting up the automated payment system correctly with them, ensuring timely payments. They were very happy and thankful for the personalized assistance. Dani, with Quote Texas Insurance
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November 9, 2023
Upon realizing the oversight, I promptly reached out to the client. They were very responsive and quickly resolved the matter by making the payment right during our conversation. To provide additional support, I assured them I’d monitor the payment process, ensuring everything went smoothly given their past challenges. The client expressed sincere gratitude for the proactive support. They were genuinely pleased with the personalized attention and care we provided, strengthening our relationship and trust. Best, Dani, Insurance Agent at Quote Texas Insurance
Rowlett, TX
November 8, 2023
The client was late on their payment and had past issues with timely payments. I personally called to remind him, and he promptly made the payment. I also followed up to ensure there were no issues. He was very glad and appreciated the attentive service. Dani, with Quote Texas Insurance
Houston, TX
October 17, 2023
Because they specialize in moving and not insurance, she didn't know what the additional insured endorsement was and whether or not it was reasonable of the vendor to request she add it to her policy. She called me and I gave her insight as to what that endorsement means and how it affects her policy. With the new information she gained from that conversation, she was able to make an informed decision when considering making changes to her policy.
La Vernia, TX
September 17, 2023
The customer was having trouble with getting documentation on their commercial auto policy. They have been a customer with us for a while, but we didn't carry their commercial auto policy. When a large contract came up that required them to show proof of their commercial auto policy, they struggled with the agent that carried that policy for them. The agent was slow to respond and wasn't able to provided the endorsements needed. The insured contacted me very frustrated with the problems she was experiencing as it was holding up a job. I offered to take a look at her policy and we were able to find her a more beneficial policy with our agency. We got it put into force and the requirements for that contract sent over same day, allowing them to get to work.
Dallas, TX
July 1, 2023
This growing tech company has been adding many new clients to its portfolio each month. Concerns arose about potential legal challenges due to the increasing responsibility for managing all client websites. Additionally, there was a need for basic general liability insurance. A customized insurance plan was developed with a major insurance provider to meet these requirements.