Job completed for HVAC Repair
Completion date: September 4, 2024
Location: Cleburne, TX
Why did the customer contact us?
An HVAC business in Cleburne was frustrated with the carrier regarding a refund, feeling ignored despite previous attempts to send it.
Solutions provided:
An HVAC business in Cleburne was frustrated with the carrier regarding a refund, feeling ignored despite previous attempts to send it.
Baylie contacted the carrier to gather details on the refund, including the original mailing address and why it had been returned. After discovering that the address was incorrect and the updated one still wasn’t working, Baylie verified the correct address with the client and offered to have the check mailed to their office for easier pickup, since the client lived nearby.
The client thanked Baylie for her time and assistance, apologized for the frustration during the initial call, and was appreciative of the resolution.
Team members on this project:
Baylie Sullins
