Job completed for Service Industry
Completion date: May 23, 2024
Location: San Antonio, TX
Why did the customer contact us?
A service business in San Antonio was concerned about their renewal premium, which was higher than their budget allowed. They needed quick and effective support.
Solutions provided:
A service business in San Antonio was concerned about their renewal premium, which was higher than their budget allowed. They needed quick and effective support.
Baylie identified the reason for the increase and escalated the renewal to a senior agent for reshop. The customer requested a quote excluding a vehicle being removed from operations, which Baylie promptly provided. When the renewal premium was still not within their budget, Baylie worked with the customer to adjust deductibles and coverage limits, successfully bringing the premium to a reasonable amount.
The customer was very happy with the efficient and knowledgeable assistance and decided to renew their policy. They expressed appreciation for the professional support.
