Job completed for Commercial Auto Client
Completion date: October 25, 2023
Location: Kingsland, TX
Why did the customer contact us?
Mrs. Roberts, our valued client, had an urgent need to add two vehicles to her existing insurance coverage.
Solutions provided:
Recognizing the time-sensitive nature of her request, I swiftly and clearly explained the necessary process. This involved ensuring all the required paperwork was completed, and the vehicles were provided with the appropriate coverage tailored to Loretta's specific needs.
Loretta's reaction upon receiving this efficient and customer-focused service was highly positive. She expressed great satisfaction, not only with the speed of the resolution but also with the clarity in which all the coverages were explained to her. This ensured that she felt well-informed and adequately protected under her insurance policy.
My name is Connie, and I had the privilege of assisting Loretta with this insurance request in our system. Our commitment to providing timely and comprehensive solutions to our clients is a top priority, and Loretta's positive experience is a testament to our dedication to customer satisfaction.
Team members on this project:
Connie Mosley
